These Terms of Service (“Terms”) contain important information about your rights and obligations. Please read them carefully before using our website www.curistic.co (the “Website”), our WhatsApp concierge service, and any related applications or channels (together, the “Platform”). If you do not agree with these Terms, please do not use the Platform. By using the Platform, you agree to be bound by these Terms and all applicable laws and regulations.
The terms “Curistic,” “we,” “us,” and “our” refer to Curistic, a medical tourism facilitation company registered in the Arab Republic of Egypt, which provides the services defined below via the Platform. Our Privacy Notice describes how we collect and use personal data connected to your use of the Platform.
These Terms, together with our Refund & Cancellation Policy, our Patient Consent terms, and our Privacy Notice, cumulatively constitute a legally binding agreement between our users — patients, their companions, and website visitors (“users,” “you”) — and Curistic, which regulates your use of the Platform.
By using the Platform, you hereby declare and warrant that:
If you do not agree with these Terms, please do not use the Platform.
In brief: On the Platform, you can find information about medical services and clinics in Egypt that provide them. We connect patients — primarily from the Gulf region — with vetted Egyptian medical centres and help coordinate their treatment journey. We are a facilitator, not a medical provider.
The Platform is a facilitation service that provides users with information about medical services and the Egyptian clinics, hospitals, and physicians where those services are available (“Clinics” or “Medical Centres”).
Through the Platform, you can:
Curistic does not assign users to a specific Clinic or physician but presents options based on your request. We do our best to help you find a suitable option based on your language, country, medical need, budget, and other circumstances. We connect you with the selected Clinic, support you during your communication with it, help arrange your visit, and provide support even after you return home.
CURISTIC IS AN ELECTRONIC FACILITATION AND INTERMEDIATION PLATFORM ONLY. WE ARE NOT A LICENSED MEDICAL CARE PROVIDER, AND NONE OF OUR SERVICES IS INTENDED TO REPLACE PROFESSIONAL MEDICAL ADVICE, OR TO DIAGNOSE, TREAT, OR MANAGE ANY ILLNESS OR MEDICAL CONDITION.
All clinical decisions, diagnoses, treatments, outcomes, and aftercare are the sole responsibility of the treating Clinic and physician. Curistic is not a representative of the Clinics and does not itself guarantee the quality of their services or their specialisation. We cooperate with the Medical Centres under separate written agreements.
Never disregard professional medical advice or delay seeking it because of something you have read on the Platform. Always consult your healthcare professional with any questions about your health. If you think you have a medical emergency, contact your local emergency services or go to the nearest emergency room immediately.
To confirm certain appointments, you may be asked to pay a booking amount to secure your reservation with the Medical Centre. Where a booking amount applies, its nature and treatment are governed by our Refund & Cancellation Policy, which forms part of these Terms.
Medical services are paid under the invoices issued by the Medical Centres or coordinated through Curistic, on the terms set out at the time of booking. Where third-party payment providers are used, you are also subject to their terms and privacy notices, and we are not responsible for their processing of your personal data.
Refunds and cancellations are governed exclusively by our Refund & Cancellation Policy. In summary: cancellation on the same day or a no-show is non-refundable; cancellation within 5 calendar days of arrival receives a 50% refund; cancellation 5–10 calendar days before arrival receives a full refund less a 15% handling fee; and cancellation more than 10 calendar days before arrival receives a full refund.
Partner Clinic physicians may provide a “Second Opinion” service at your request. A Second Opinion includes an assessment of your health status, a medical history analysis, and a suggested diagnosis and treatment plan prepared by the Clinic. By requesting a Second Opinion, you agree that:
You may submit medical materials on behalf of a third party only where you notify Curistic in advance and provide adequate evidence that the person is a family member, that you have obtained their prior consent, or that they cannot submit the request themselves. We use appropriate security measures to protect personal and medical data.
We receive requests from Clinics to be listed on the Platform, and we assess each against our criteria to present users with suitable options. During selection we consider:
Our goal is to provide objective information to help you find a suitable solution to your medical needs. Information on the Platform is obtained directly from Medical Centres or collected from sources we consider reliable. We try to provide accurate and current information but do not guarantee it, and nothing on the Platform should replace your own due diligence when selecting a Clinic. Certain treatments or pharmaceuticals may be prohibited in certain countries, and you are solely responsible for complying with the laws that apply to you.
In brief: You may share your details with us to communicate through our Website and WhatsApp concierge. You are responsible for the accuracy of the information you provide and for the security of your own devices and accounts.
To use the Platform’s full functionality, you may provide your contact and medical details through the Website, WhatsApp, or other channels. Using these, you can provide and correct your personal data, submit medical records, send requests to Clinics or physicians, choose a treatment plan, and leave reviews.
You are responsible for maintaining the confidentiality of any account or login information and for all activities carried out through your communications with us. If you believe someone has gained unauthorised access to your account or WhatsApp communication with us, please notify us immediately. To request deletion of your data, please contact us at the address in Section 12.
In brief: Curistic owns the Platform and its content. We grant you a limited right to use it for personal purposes. You may not copy or distribute our content in violation of our rights. We do not sell advertising, but we may share genuine discounts and special offers from partner Clinics.
All materials on the Platform — including text, graphics, information, images, icons, photographs, videos, audio, computer code, trademarks, logos, and all related intellectual property rights (together, “Content”) — are owned by Curistic or used with the permission of the respective rights holder. The Content is protected under applicable Egyptian and international intellectual property law.
Curistic grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable licence to access and view Content on the Platform, and to share Content by posting links to Platform pages on social networks, provided you do not modify or remove any copyright or authorship notices. You must comply with these Terms to use this licence.
Using Content to make a profit or for public or governmental activities is considered commercial use and requires our prior written permission and, where applicable, payment of a fee. To request permission, contact us at info@curistic.co.
Where patient photographs, testimonials, or before-and-after imagery appear on the Platform, they are published only where valid written patient consent has been obtained in line with our Patient Consent terms. If you submit a review, you grant Curistic a licence to publish and display it on the Platform and its channels.
In brief: When you use websites and services we do not control — such as maps, messaging apps, or payment providers — you are subject to their terms, not ours.
Some Platform functions — such as displaying a Clinic’s location on a map, communicating through WhatsApp or other messengers, or processing payments — are provided by third-party services that Curistic does not control. Your use of those services is governed by their own terms and privacy notices. Curistic is not responsible for the content or functionality of such services, for personal data they process, or for any loss or damage arising from your use of them.
In brief: The Platform operates on an “as is” basis. We make no guarantees beyond those expressly stated in these Terms.
The Platform operates on an “as is” and “as available” basis. Curistic makes no guarantees or promises regarding the Platform or the information provided, other than as expressly stated in these Terms. In particular, we make no guarantee that:
In brief: Curistic is not liable for the outcomes of medical treatment or for damage arising from your use of the Platform. Clinical responsibility rests entirely with the treating Clinic and physician. We always try to help our users when difficulties arise.
CURISTIC IS A FACILITATOR AND IS NOT LIABLE FOR THE CONSEQUENCES OF ANY TREATMENT, DIAGNOSIS, OR MEDICAL RECOMMENDATION PROVIDED BY A CLINIC OR PHYSICIAN, INCLUDING ANY CLAIM OF MEDICAL MALPRACTICE. ALL CLINICAL LIABILITY RESTS SOLELY WITH THE TREATING CLINIC AND PHYSICIAN.
Curistic is not responsible if any Content on the Platform is inaccurate, unreliable, or incomplete, or for the consequences of your use of the Content. We cannot influence treatment or guarantee the correctness of medical recommendations provided via the Platform, and we are therefore not responsible for the consequences of such treatment or recommendations, even where they are relayed by Curistic coordinators.
Curistic knowingly does not facilitate medical services that are prohibited in the user’s country of citizenship or the country of treatment. Users are solely responsible for complying with all applicable laws in their own country and in Egypt.
To the maximum extent permitted by applicable law, Curistic and its founders, directors, partners, employees, contractors, and agents are not liable for any damages, lost profits, data loss, or reputational harm associated with your use of, or inability to use, the Platform. This limitation applies to the maximum extent permitted by law.
In brief: You are responsible for your use of the Platform. If a dispute arises between you and a third party, such as a Clinic, we are not a party to its settlement.
To the maximum extent permitted by applicable law, you agree to indemnify, reimburse, and hold harmless Curistic, its partners, contractors, and agents from any claims, liability, damage, loss, and costs (including reasonable legal fees) arising from:
In brief: This agreement is governed by the laws of the Arab Republic of Egypt. We aim to resolve disputes amicably, but any serious dispute will be settled in the competent courts of Cairo.
These Terms are governed by and interpreted in accordance with the laws of the Arab Republic of Egypt, without prejudice to any mandatory consumer rights provided by the laws of your country of residence.
You agree that any dispute, claim, or disagreement arising directly or indirectly in connection with the Platform or these Terms — including questions of their validity, interpretation, or application — shall first be addressed through good-faith negotiation directly with the Curistic team. If a resolution cannot be reached, the dispute shall be settled exclusively by the competent courts of New Cairo, Arab Republic of Egypt.
You shall bring any claim within one (1) year from the date it arises, unless a longer period is required by applicable law.
By using the Platform and providing your contact information, you understand and agree that we may contact you — including by WhatsApp, email, and phone — regarding your use of the Platform, updates to the Platform or these Terms, and promotional offers, news, and other updates. You may opt out of marketing communications at any time by following the instructions in the relevant message or by contacting us. Details of how we process your personal data are set out in our Privacy Notice.
Curistic is entitled to verify your compliance with these Terms during your use of the Platform, and may suspend or restrict your access in the event of violations. If any provision of these Terms is found to be illegal, invalid, or unenforceable, the remaining provisions will remain in full effect.
We may transfer our rights and obligations under these Terms to a third party, but this will not affect your rights or our obligations under this agreement. We reserve the right to change these Terms; where a material change may affect your rights, we will notify you within a reasonable period before the effective date by posting a notice on the Platform or contacting you. A printed version of these Terms is admissible in legal or administrative proceedings to the same extent as other business records.
If you have any questions or comments about these Terms or the Platform, please contact us: