Curistic acts as a medical tourism facilitator. This policy governs all cancellations, reschedules, and refund requests made by patients who have booked Services Packages, Activities and Add-Ons through Curistic.
We understand that medical travel plans can change. Our policy is designed to be fair to patients while respecting the commitments Curistic makes to its clinic partners, hotel partners, and coordinators on your behalf.
A booking is only confirmed once the patient has:
A deposit of 20% of the total package price is required to secure your booking. This deposit is non-refundable in all circumstances, as it covers:
📌 NOTE: The deposit is the only amount that is ALWAYS non-refundable. All other refunds depend on the cancellation timeline below.
If you need to cancel your booking, the following schedule applies. All cancellations must be submitted in writing via WhatsApp or email to your assigned Curistic coordinator.
| Timing | Refund |
|---|---|
| More than 30 days before arrival | Full refund of amount paid minus the non-refundable deposit |
| 15–30 days before arrival | 50% refund of the balance (excluding deposit) |
| 7–14 days before arrival | 25% refund of the balance (excluding deposit) |
| Less than 7 days before arrival | No refund. Full amount forfeited. |
| No-show (failure to arrive) | No refund. Full amount forfeited. |
You may reschedule your booking once at no charge, provided:
A second reschedule, or any reschedule requested within 14 days of the original arrival, is subject to an administrative fee of $75 USD. This covers rebooking with clinic and hotel partners.
If you cannot travel within 6 months of the original booking, your booking will be cancelled and the refund policy in Section 3 will apply based on the original cancellation date.
If you are unable to travel due to a documented medical condition or emergency, Curistic will offer:
Medical cancellations require written documentation from a licensed physician submitted within 7 days of the cancellation request.
In the rare event that Curistic must cancel your booking (e.g., due to partner clinic unavailability, force majeure, or safety concerns), you will receive:
Curistic will provide at least 14 days' notice wherever possible.
Curistic is a facilitation and coordination company, not a polyclinic. All clinical decisions, treatment outcomes, and aftercare are the responsibility of the partner doctor.
⚠️ IMPORTANT: Refunds are NOT available for clinical outcomes, aesthetic preferences, or post-treatment dissatisfaction with the dental result. These matters are governed by the patient's direct agreement with the treating clinic.
If you experience a clinical complication, Curistic will facilitate communication with the treating doctor and support you in accessing the clinic's own warranty or revision policy at no additional coordination fee.
All requests must be submitted in writing via one of the following channels:
Your request must include: your full name, booking reference number, package type, scheduled arrival date, and reason for cancellation.
Refunds are processed within 7–14 business days of approval and returned to the original payment method.
All packages are priced in USD. Refunds are issued in the currency originally paid. Curistic is not responsible for any exchange rate fluctuation between payment and refund.
This policy is governed by the laws of the Arab Republic of Egypt. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the competent courts in Cairo.
Curistic reserves the right to update this policy at any time. The version in effect at the time of booking confirmation applies to your reservation.
By confirming your booking, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy in full, in both its English and Arabic versions.
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