Curistic ensures secure and transparent payment options for our patients. This page explains how to pay for your treatment in Egypt, how to confirm your booking, and what our booking and refund requirements are. These Payment & Booking Terms form part of our Terms of Service and should be read together with our Refund & Cancellation Policy.
Curistic is committed to safe and transparent financial dealings at every step of your medical journey. Our approach rests on three principles:
Clear, upfront prices and booking terms — no hidden fees and no surprise markups.
Direct pricing from our partner clinics, so you pay the clinic’s rate — not an inflated one.
Your payments are processed through secure channels and your financial data is protected.
All treatment packages are priced in US dollars (USD). Your Curistic coordinator will confirm the exact price and the accepted payment methods for your chosen clinic before you travel. Depending on the clinic, you may pay for your treatment using one or more of the following methods:
Note: Accepted payment methods vary by clinic. Always confirm the available options with your Curistic coordinator before your trip so your payment goes smoothly on arrival.
To confirm your appointment, you have two options depending on the clinic’s policy:
For many treatments, you can secure your consultation or procedure simply by sending copies of your passport and flight tickets to your Curistic coordinator via WhatsApp. This confirms your intended arrival and reserves your slot. No booking amount or prepayment is required at this stage.
Depending on the clinic and the procedure, you may be asked to pay a booking amount to secure your appointment dates. There are two possible types:
Important: Before you travel, confirm the exact booking requirement with your coordinator, and make sure you understand whether it is refundable and under what conditions. Our full refund terms are set out in Section 4.
Any booking amount and the terms for its refund are governed by our Refund & Cancellation Policy, which forms part of these Terms. In summary, where you have made a payment toward your booking, the following schedule applies if you cancel:
| Timing of Cancellation | Refund |
|---|---|
| Same day, or no-show | No refund — full amount forfeited |
| Within 5 calendar days of arrival | 50% refund of the amount paid |
| 5–10 calendar days before arrival | Full refund, less a 15% handling fee |
| More than 10 calendar days before arrival | Full refund of the amount paid |
The 15% handling fee in the 5–10 day window covers non-recoverable coordination, clinic slot reservation, and hotel pre-commitment costs already incurred on your behalf. Refunds are processed within 7–14 business days of approval and returned to the original payment method. Full details, including medically necessary cancellations and Curistic-initiated cancellations, are set out in the Refund & Cancellation Policy.
Curistic works directly with its partner clinics. The treatment price you pay is the clinic’s own price — Curistic does not add a markup to your medical bill. Where a Curistic booking amount applies, it is deducted from your total, so your overall cost is no higher than approaching the clinic directly, while you gain the benefit of full coordination, a dedicated WhatsApp concierge, and end-to-end support.
Where payments are processed through third-party payment providers, those transactions are also subject to the providers’ own terms and privacy notices, and Curistic is not responsible for their processing of your data. If you believe a payment has been processed in error, or you have a question about an invoice, contact your Curistic coordinator promptly. Invoice disputes are handled in good faith and, where necessary, in accordance with the dispute-resolution and governing-law provisions of our Terms of Service (Egyptian law, competent courts of New Cairo).
If you have any questions about payment, booking amounts, or refunds, your Curistic coordinator is available to help at every step.